Did not listen to the customer, didn't answer questions...focused on sale, not the client wanted. Refused to give cost comparison on 4 vehicles, unwilling to negotiate. Told us, 3 times, we did call ahead and make an appointment, truly offended my wife. Kept asking if we liked the car..the car was not the issue, we already have 3 BMWs..I was after the best deal, but the sales rep would not listen...I didn't want to waste my time with going back and forth, and when he came back with a price sheet, marking the BMW down $250, but with ... Read More

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DealerRater - Jun 30, 2026

Did not listen to the customer, didn't answer questions...focused on sale, not the client wanted. Refused to give cost comparison on 4 vehicles, unwilling to negotiate. Told us, 3 times, we did call ahead and make an appointment, truly offended my wife. Kept asking if we liked the car..the car was not the issue, we already have 3 BMWs..I was after the best deal, but the sales rep would not listen...I didn't want to waste my time with going back and forth, and when he came back with a price sheet, marking the BMW down $250, but with several Mark up, it was ridiculous, and I was insulted the he projected the arrogance of he was doing us a favor...and ask us what our counter offer would be and he would take it back to his finances manager.... exactly what I was trying to avoid...I wanted information for a business decision, where my wife and I were insulted...and upon departure, my wife and I vowed to never go back there again...just as easy to drive yo Lakes Charles or S'port and get treated better

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We had a wonderful experience here. Patrick was our salesman and did an excellent job getting me in an awesome car and keeping us entertained!

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Just want to give Nathan Roper & Cortez Lily a huge shout out. I was put in a really stressful spot with my last vehicle and it was going to be very a costly repair for me… I didn’t even think getting a new vehicle would be an option for me because of the condition of my last car…. But they did everything they could and went above and beyond to get me in a new car that is reliable and safe for my family. I am beyond thankful for all their help. Highly recommend Walker BMW/Mercedes.

I am from Houston, Texas , I bought a 2025 G wagon 9-30-24. Sales person (Austin) did a good job and delivered the car however their the dealership failed to get proper documents submitted to Benz timely and they had to come to Houston on 3 different times for signature which delayed the deal by 30 days or more. Julian Berry -Sales manager called and claimed that the dealership made a payment on my account in my behalf and demanded that I pay him $3,340.82 immediately,which later turned out to be incorrect. He was extremely rude, nauseous and really hard to deal with, ... Read More

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Google - Nov 19, 2024

I am from Houston, Texas , I bought a 2025 G wagon 9-30-24. Sales person (Austin) did a good job and delivered the car however their the dealership failed to get proper documents submitted to Benz timely and they had to come to Houston on 3 different times for signature which delayed the deal by 30 days or more. Julian Berry -Sales manager called and claimed that the dealership made a payment on my account in my behalf and demanded that I pay him $3,340.82 immediately,which later turned out to be incorrect. He was extremely rude, nauseous and really hard to deal with, and I had no choice to tell him to pound sand and hang up the phone. As of today , 49 days later my vehicle is not registered and I have been pulled over 3 times for “unregistered vehicle”. I have paid my vehicle taxes and registration and they are holding my plates and sticker as hostage. I would never buy a car from walker BMW and I will make a formal complaint with Mercedes Benz corporate.

I would love to give a huge thank you to Terrence Brown, Patrick Harrison, Cortez Lily, and Julian Berry! The four of you made my fifth experience the most memorable. Within the last four years I have purchased four vehicles from Walker BMW & Mercedes Benz. I was privileged to have Patrick Harrison as my Sales Consultant, who was patient, exceeded my expectations, took time to FINALLY explain the vehicles options with detail and demonstration with my BRAND NEW 2025 7 Series BMW. Which meant a lot considering how vehicles today are continuing to advance technologically. Thank you Patrick for the recommendation ... Read More

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Google - Nov 19, 2024

I would love to give a huge thank you to Terrence Brown, Patrick Harrison, Cortez Lily, and Julian Berry! The four of you made my fifth experience the most memorable. Within the last four years I have purchased four vehicles from Walker BMW & Mercedes Benz. I was privileged to have Patrick Harrison as my Sales Consultant, who was patient, exceeded my expectations, took time to FINALLY explain the vehicles options with detail and demonstration with my BRAND NEW 2025 7 Series BMW. Which meant a lot considering how vehicles today are continuing to advance technologically. Thank you Patrick for the recommendation to CERAMIC PRO for the investment protection! Window tint, ceramic coating/ in and out and the protective windshield! Thank you again to the entire Walker Team for this experience! ~Eugene Miller Jr.

Patrick Harrison was so helpful, he worked very hard to get all our financing information so that when we arrived at the dealership all we had to do was sign and drive! Highly recommend! Best car buying experience I have ever had!!

My recent car purchase with Walker BMW has been, by far, the best car purchase experience I have ever had. Patrick went above & beyond in every way- from help with building my car online, to getting the build started, to delivering the car. He even came to my home to give me a tutorial on programing the car, and setting up my BMW account. I cannot recommend Walker BMW or Patrick more!! And- my new car is amazing!!! I could not be happier. Thank you Patrick & Walker BMW!!!

Thank you to Patrick and team for making my car buying experience so special. Patrick was extremely tentative to what was important to me and kept me well informed throughout the process.

Walker BMW in Alexandria, LA is the place to visit if you are searching for a vehicle. Ask for Patrick whose personality and knowledge is beyond your imagination. Thank you Patrick!

Pauline Smith is the friendliest and sweetest person! We always love to see her coming to bring us our parts! Very helpful and always on time!

We have had great customer service from our delivery driver.

What a wonderful experience I had buying my new X7 . Patrick Harrison made it so easy . Everyone there made me feel like a queen unveiling my new car .

Went to service my car, and because I had a warning sign I need to check if safe to drive, they cannot look at it for another 5 to 7 days, not sure why but this a a no go for me.

On 8/23 we were traveling from TN to TX when we got a flat tire in a rural area in Louisiana. I called BMW roadside assistance a few minutes before 12pm. We were given an approximate wait time of 90 minutes. I received text messages/calls stating they were unable to find a driver and apologies for the delay. This went on for about 4 hours. At around 430pm, I called Walker BMW in Alexandria and was able to speak with Alexandra. She was the only person working in the service department on this day and they were closing at 530pm. I explained ... Read More

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Google - Aug 26, 2024

On 8/23 we were traveling from TN to TX when we got a flat tire in a rural area in Louisiana. I called BMW roadside assistance a few minutes before 12pm. We were given an approximate wait time of 90 minutes. I received text messages/calls stating they were unable to find a driver and apologies for the delay. This went on for about 4 hours. At around 430pm, I called Walker BMW in Alexandria and was able to speak with Alexandra. She was the only person working in the service department on this day and they were closing at 530pm. I explained the situation to her. By the end of the call, she told me that her and a technician would be willing to work late to get the tire repaired/replaced. I was extremely surprised and happy that they were willing to go above and beyond to help us get back on the road safely. The tow truck got to us between 615&630. We arrived at Walker BMW a little after 8pm. Alexandra and the technician were there waiting. The tire was replaced and we were ready to go in less than a hour. Alexandra let us know Ethan volunteered to help us also. If it weren’t for them a bad situation would’ve gotten worse. Words cannot express how grateful we are for her and Ethan. AGAIN, THANK YOU THANK YOU THANK YOU, ALEXANDRA AND ETHAN

Super friendly service! Great guidance with vehicle needs and suggestive maintenance. Shuttle service was friendly and accommodating! Alexandra (service rep) was very professional and efficient with getting me scheduled and provided real time updates of my service. Car was ready and washed ahead of schedule. Highly recommend for service even if you didn’t purchase from Walker Automotive they will welcome you the same! They are the best for BMW service.

Great experience with Patrick. Highly recommend.

Ms. Kayla and Mrs. Sadie were so very professional and knowledgeable about the vehicle my wife bought from them that we were really confident in our purchase of the vehicle and impressed by their ability to provide such customer service. They made the process extremely easy and exciting. Thanks for the thrilling experience of buying from Walker BMW young ladies. I recommend the two you to others wanting to buy a new vehicle in the area!😁💕

I would like to thank Walker BMW for having such super employees named Kayla and Sadie. They were professional and informative. I enjoyed spending time with them learning about my new IX….. thank you girls💕

They was very helpful Mr Patrick made sure that I had the perfect car for me, never had service like his before it was top of the line. Drove 2 hours just to get this car and it was definitely worth it. 10/10 service!!

Wanna say it was an amazing experience today at Walker BMW. Patrick Harrison is one the best salesmen I've ever dealt with. He made this a truly memorable moment for my son's first car buying experience. He went above and beyond and couldn't thank him and his team enough. Cortez was an absolute pleasure to be part of our families experience and so easy to work with during our buying process. Walker BMW and their team are the best. Thank you all again... especially Patrick.

I went into walker bmw looking for information on get a car and Patrick Harrison the man who was helping me was friendly and helpful with the any information I was looking for and made sure to take care of my every need it was a true pleasure to work with Mr.Harrison through the whole process

Kayla assisted me and she was incredibly friendly, eager to help, and extremely knowledgeable in her field. Her professionalism and attentiveness are very high key. The dealership boasts a gorgeous inventory with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new vehicle, I highly encourage you to visit Walker BMW and ask for Kayla. You won't be disappointed!

Kayla Wiley was so easy to work with. Exceptional personality and a fun spirit.

Super pleased with the service received from Austin Cooper and the Walker BMW team. I had a few questions about my current vehicle and they went over and above to show me everything I needed to know about my vehicle. Thanks again!

Patrick Harrison made it so easy to get my BMW! I'm definitely going to be a return customer! Just tell him what you need, and it is done!

I just wanted to thank Patrick Harrison for his time and patience. We really enjoyed working with him because he was very friendly and very thorough. Love our new BMW! Thank you Walker BMW

I have purchased my last 3 vehicles from Walker Automotive. Mr Patrick Harrison is by far the best person you will deal with when making a decision to purchase a vehicle. He makes sure you are happy and he will go above and beyond to ensure you are comfortable with your decision. I am a repeat customer and will always call Mr. Patrick when looking for vehicle. I wish all car dealerships handled their customers in such a way! When you find a good one you should stay with them! I will! Thanks Patrick!!

Couldn't be happier with the level service from Walker. Patrick Harrison made my first BMW purchase a pleasure from start to finish, showing tremendous attention to detail and genuine care. A truly great experience and result.

Patrick Harrison is the absolute BEST! Super knowledgeable and will bend over backwards to help you— without being pushy. Best. Service. Ever. When I first bought the car, he took a lot of time to show me how all the bells and whistles work. He is still helping me two years later.

My experience at Walker BMW in Alexandria, LA was 1st Class from their receptionist to the Sales & Finance Team, down to the Manager. I was treated like I was a part of the BMW family the moment I arrived. Kayla Wiley greeted me with an open door as I enter the building and she had the most pleasant and outgoing personality. She was very knowledgeable about the vehicle I was purchasing and she took additional time to explain all of the features of the car as well. Aimee Fontenot (Financial Manage) was a wiz with the paperwork and she ... Read More

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Google - Jul 19, 2024

My experience at Walker BMW in Alexandria, LA was 1st Class from their receptionist to the Sales & Finance Team, down to the Manager. I was treated like I was a part of the BMW family the moment I arrived. Kayla Wiley greeted me with an open door as I enter the building and she had the most pleasant and outgoing personality. She was very knowledgeable about the vehicle I was purchasing and she took additional time to explain all of the features of the car as well. Aimee Fontenot (Financial Manage) was a wiz with the paperwork and she was very thorough and patient throughout the signing process. I was also greeted with a surprise visit from the Manager of the store as well. He expressed how he was there to assist to make my purchase to be easy and effortless on my part and he delivered every one of his promises. Walker BMW in Alexandria, LA will provide you with all the bells and whistles of the BMW dealership will in the Big Cities, but the difference is that you will leave Walker feeling like a family member and not just another customer. Walker, thanks again for making my experience unforgettable and enjoyable!

My fiancé and I met with Mr. Patrick yesterday and he more than exceeded our expectations! He was extremely helpful in answering all of our questions and was honest. I was unsure if I wanted a BMW until yesterday, Mr. Patrick definitely sealed the deal for me and I’m very excited to purchase the x5 when the time comes. My fiancé will also be purchasing a bmw and we will definitely be doing business with Mr. Patrick for our big purchase! I would recommend him to any potential customer! Update: We bought my car yesterday and it was an ... Read More

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Google - Jul 14, 2024

My fiancé and I met with Mr. Patrick yesterday and he more than exceeded our expectations! He was extremely helpful in answering all of our questions and was honest. I was unsure if I wanted a BMW until yesterday, Mr. Patrick definitely sealed the deal for me and I’m very excited to purchase the x5 when the time comes. My fiancé will also be purchasing a bmw and we will definitely be doing business with Mr. Patrick for our big purchase! I would recommend him to any potential customer! Update: We bought my car yesterday and it was an AMAZING buying experience! Mr. Patrick has customers for life! 10/10 would recommend to anyone!

Patrick help me so much get my first car months of undecided what I want he stuck through it and help me pick out my dream.

My husband and I have had the great pleasure of working with Patrick with a few purchases. He has made every transaction a smooth process done in a timely manner. I had recently reached out to him about an issue that I would have expected to be costly and time consuming problem but Patrick took over and the matter was resolved within a day. Thanks Patrick for all that you do! And I look forward on continuing our BMW/Mercedes Journey!!

Mr. Patrick was ABSOLUTELY THE BEST!!! He is very knowledgeable and SUPER kind!!! Very helpful and does everything to make sure you have the best possible experience!!!

At WALKER BMW PATRICK HARRISON is an exceptional employee He really works with you to get the best deal possible

Patrick Harrison at Walker BMW made it easy to purchase! Highly recommend!

We have been delighted to know Patrick Harrison for years now. His professionalism struck us from the very beginning, but his personal warmth, attention to our needs and wants, and continuing friendship are the traits that we admire most. Patrick and Walker BMW have earned our trust and respect. We’ll be back!

Thank you Patrick Harrison and Walker BMW for helping me track down my desired vehicle. He provided exceptional service and made the process very easy for me!

We love our Maya and Bailey!!

Would 10 out of 10 recommend this dealership to anyone looking for a new or used vehicle. Patrick, at Walker BMW, took amazing care of us and treated us like family. The process was extremely smooth and quick. Hands down the best experience we’ve ever had with a car dealership.

The service we received today at Walker was second to none! Patrick was knowledgeable, insightful, and extremely professional. He made a normally tedious process seamless and my wife LOVES her new car. We are customers for life!

Enjoyed Patrick and my car buying experience with him. He has helped me learn my way around my new vehicle and i appreciate his patience and knowledge.

Patrick Harrison is the best! He is amazing and made the process really smooth from trading my old vehicle to finding a new one that suited my needs. He was very thorough and knowledgeable. His attention to detail and my satisfaction was unparalleled going above and beyond in every aspect!

Fantastic buying experience!!! Patrick Harrison made it all happen getting me the car of my dreams. Thank you very much!

From start to finish, Patrick was truly the best to work with! I trusted him every step of the way. His kindness, thoroughness, and quick response time made for such a pleasant experience. He truly delivers top notch customer service and goes above and beyond to ensure his customers feel special. I’ve been a BMW owner for 12 years - visiting BMW dealerships across the country - and the staff at Walker BMW are all-around the best. Thank you, Patrick!!

We worked with salesman, Patrick Harrison and sales manager Robert Bullard and were very pleased with how well we were treated from start to finish on the purchase of our vehicle. We were treated with respect and the whole process was very smooth and quick from start to finish. I have zero regrets about using Walker BMW for my vehicle purchase and intend to do so in the future as well. Thanks Robert, Patrick, and Walker BMW of Alexandria

Just wanted to let everyone know what great service and professionalism I was able to experience today at Walker BMW. When I met Patrick Harrison less than a month ago I was apprehensive about even test driving these amazing automobiles. Patrick took great care and several hours of his time to really show us what Walker Automotive had to offer. Once we found the X3 we knew it was the car for us and Patrick made everything about the ordering and purchasing process very relaxed and easy. After its arrival he helped me surprise my wife and helped her learn ... Read More

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Google - Dec 5, 2023

Just wanted to let everyone know what great service and professionalism I was able to experience today at Walker BMW. When I met Patrick Harrison less than a month ago I was apprehensive about even test driving these amazing automobiles. Patrick took great care and several hours of his time to really show us what Walker Automotive had to offer. Once we found the X3 we knew it was the car for us and Patrick made everything about the ordering and purchasing process very relaxed and easy. After its arrival he helped me surprise my wife and helped her learn all the bells and whistles of her new SUV. Everyone at Walker Automotive was kind and professional, however Patrick will be our point of contact from now on, be it future purchases, maintenance concerns, or just questions regarding our new vehicle. There is no doubt we received 5 star service today.

What a great experience! Our salesman, Patrick Harrison, was the best. Aimee Fontenot in finance was a pleasure also. They made us feel special. Thank you Walker BMW!

Always do a great job at getting us parts efficiently and the driver Sam is nice and courteous!

Very nice, professional and courteous

Absolute best salesman out there! It was such a pleasure doing business with him! If you are looking for a new vehicle, Mr. Harrison is your guy!

Patrick is AMAZING! I would never get my car from anyone else! He was so patient walking me through the process of ordering the car. He also kept me informed every step along the way. Patrick is so knowledgeable about everything about the car and took his time explaining everything. He had everything set personally on my car when I got in it. He has an unbelievable attention to detail and listens to to what you want and what makes you happy. There is no other salesman to buy a BMW from than Patrick! I cannot thank him enough! 🥰🥰

As a customer at Walker BMW, I must say that I've had disappointing experiences with their sales associates. It became evident that their lack of interpersonal skills was hindering their ability to close a sale. During my interactions, I felt unheard and neglected, as the associates struggled to establish a genuine connection or grasp my specific needs. These shortcomings in their interpersonal abilities not only left me frustrated but also led to missed sales opportunities for Walker BMW.

They are good at selling the vehicle, but that is it! Try to order a paint pan and I will have to drive an hour and a half to pick it up and pay for it because they can’t figure out how to take payment over , my phone and ship the pin to me! one of the many stories with the service at this place. I have no doubt ownership does not know the policies that these managers make. Forgot to mention this is on the BMW side and also called four times no one answered and the call ... Read More

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Google - Jun 5, 2023

They are good at selling the vehicle, but that is it! Try to order a paint pan and I will have to drive an hour and a half to pick it up and pay for it because they can’t figure out how to take payment over , my phone and ship the pin to me! one of the many stories with the service at this place. I have no doubt ownership does not know the policies that these managers make. Forgot to mention this is on the BMW side and also called four times no one answered and the call was sent to a voice message that said no one can answer your call right now. Unbelievable for a BMW and Mercedes dealership.

I purchased my car in October 2022 and that experience was fantastic. However, I have had to bring it in 3 times for service and each time was horrible! I have the tire warranty and ran over a nail with a run flat tire, brought the car to Walker BMW service and was told the tire wasn't in stock and was on back order so they were not going to order it and there was nothing they could do for us. They told us to go to a tire shop. The next two times I brought my car in for a ... Read More

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Google - Feb 21, 2023

I purchased my car in October 2022 and that experience was fantastic. However, I have had to bring it in 3 times for service and each time was horrible! I have the tire warranty and ran over a nail with a run flat tire, brought the car to Walker BMW service and was told the tire wasn't in stock and was on back order so they were not going to order it and there was nothing they could do for us. They told us to go to a tire shop. The next two times I brought my car in for a popping noise and each time the issue was not fixed. I was told they did not know what was wrong or how to fix it. I had to bring my car to Orr BMW in Shreveport to get my issues resolved. In Shreveport they ordered me a tire through my warranty, and also found the issue causing the popping noise and fixed it. Walker was extremely unhelpful and I am beyond upset that I had to drive out of my way to have my brand new car fixed elsewhere because Walker is incompetent and lazy. Completely dissatisfied and do not recommend their service department to anyone!!

Service department is terrible. Do not call you and tell you the status of your vehicle. Did not even call and tell that my vehicle was ready. Got tried of waiting on call and went to department on my own. Vehicle repair had been finished hours ago. Mechanics are excellent it is the folks in the office who are bad.

Terrible customer service.

Do not shop here or take your car to be serviced here the workers are rude and I believe they damaged my car more to charge me a higher ticket took my car in to refill Coolant and left with a 4k bill and my bmw Undrivable (if that’s a word) ended up paying 319$ for them to tell me what’s wrong with the car Ridiculous

Patrick Harrison is a fantastic salesperson and he made the experience of buying a car easy, quick, fun and professional. The application process was hassle free. Aimee Fontenot is the finance manager is was also very friendly and helpful in explaining some finance questions. Once I completed the paper work on my car, he gave me a lengthy tutorial on how to work the car since this was my first BMW and I wasn't familiar with a lot of the features. He is extremely knowledgeable with the BMW brand. He goes above and beyond to please his customers by ... Read More

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DealerRater - Jun 30, 2021

Patrick Harrison is a fantastic salesperson and he made the experience of buying a car easy, quick, fun and professional. The application process was hassle free. Aimee Fontenot is the finance manager is was also very friendly and helpful in explaining some finance questions. Once I completed the paper work on my car, he gave me a lengthy tutorial on how to work the car since this was my first BMW and I wasn't familiar with a lot of the features. He is extremely knowledgeable with the BMW brand. He goes above and beyond to please his customers by putting the time and effort in to make sure they are 100% satisfied. Thank you Patrick for making this an enjoyable experience!

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Stay away, you keep paying high prices for no fixes. That how they make their money, it must be on parts and labor so they want you to keep coming back by not fixing the first time. I spent thousands here and it must had been guess work because it never got fixed. I went to another foreign car shop for my BMW showed the receipt I had just paid on guess work that did not fix the issue and the owner could not believe what he was seeing. He knew what was wrong and fixed my issue for under 100 ... Read More

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Google - Mar 28, 2021

Stay away, you keep paying high prices for no fixes. That how they make their money, it must be on parts and labor so they want you to keep coming back by not fixing the first time. I spent thousands here and it must had been guess work because it never got fixed. I went to another foreign car shop for my BMW showed the receipt I had just paid on guess work that did not fix the issue and the owner could not believe what he was seeing. He knew what was wrong and fixed my issue for under 100 bucks. I do not ever plan to go back to Walker BMW again.

Honestly I'm not happy with this service department. I brought my vehicle in (2010 BMW 535xi) with a potential fuel pump issue. They diagnosed it as a bad fuel pump, plus a water pump for the AC system, and a few other optional repairs. Not a big deal, I agreed to pay for those repairs. Then, two days after the repair was supposed to be complete, they call informing me there is another issue with the vehicle I previously have not had. I get things can go wrong, but it wasn't an issue before bringing it in, and I ... Read More

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Google - Dec 11, 2020

Honestly I'm not happy with this service department. I brought my vehicle in (2010 BMW 535xi) with a potential fuel pump issue. They diagnosed it as a bad fuel pump, plus a water pump for the AC system, and a few other optional repairs. Not a big deal, I agreed to pay for those repairs. Then, two days after the repair was supposed to be complete, they call informing me there is another issue with the vehicle I previously have not had. I get things can go wrong, but it wasn't an issue before bringing it in, and I had already agreed to pay for the full diagnostic. They should have found this issue. Apparently they found it right after fixing the fuel pump during a test drive. The new issue is almost $1,000 additional, on top of the almost $2,800 in repairs currently. To be told I need to spend almost $1,000 more, and an optional $400 almost to fix the hood not opening properly (never been an issue before bringing in), is disheartening to say the least. I won't be bringing my vehicle back in again, they have lost my business after this, and I strongly recommend you take any BMW elsewhere to be repaired. I bring it to a dealer to be sure my initial quote is correct, and repairs are done properly. Very disappointing to see this, and it makes me see this dealerships service department is not competent or competitive in pricing. Very poor service and high pricing

Dropped my car off for a Recall, went to pick it up & they said they had to reprogram due to electrical problems when they were working on my recall. So then after when they were finish with my car I noticed that there was electrical problems that wasn’t there before whenever I had dropped it off. Called & they said they’ll fix it since it’s their fault. After leaving the car there for 2 days they told me that it won’t be cover & there’s nothing they can do about it. I mean there wasn’... Read More

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Google - Jan 18, 2019

Dropped my car off for a Recall, went to pick it up & they said they had to reprogram due to electrical problems when they were working on my recall. So then after when they were finish with my car I noticed that there was electrical problems that wasn’t there before whenever I had dropped it off. Called & they said they’ll fix it since it’s their fault. After leaving the car there for 2 days they told me that it won’t be cover & there’s nothing they can do about it. I mean there wasn’t any electrical problem at all before I had dropped off my car for a recall.